Taking a cue from Toyota, Proton Pakistan is offering full refunds to customers who have requested reimbursement due to delays in delivery and rising prices as a result of high freight rates and fluctuations in the USD-PKR exchange rate.
In a statement, the company expressed its gratitude to its consumers for their patience and support. In addition, the company announced that it would be implementing the first-in, first-out reimbursement method in the future.“From now on, the refund schedule below will be followed," the company stated.
Additionally, Toyota has begun refunding full booking payments, including markup, due to a lack of production in February and March. The CEO of Indus Motor Company (IMC) highlighted that the recent import restrictions have heavily impacted the local automotive industry. To restore political stability and stabilize the economy, he urged the government to take immediate action.
IMC has warned that the weakening of the rupee will continue to increase production costs, resulting in reduced volume, supply and demand issues, and low margins. This marks the second time IMC has announced a 100% refund, as it previously offered reimbursement with interest due to delivery delays.
Despite the challenging circumstances in the automotive industry, both Toyota and Proton Pakistan have taken steps to address customers' concerns.
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